Refund policy

We want you to be happy with your purchase. If there is a problem with your order, please contact us and we'll do our best to make it right.

Damaged or defective items: If your item arrives damaged or defective, contact us within 30 days of delivery. We may offer a replacement or full refund.

Wrong item received: If you receive the wrong product, please contact us within 14 days of delivery for a replacement or refund.

Lost orders: If your order is lost during shipping, contact us so we can investigate and determine the appropriate solution.

Change of mind: We do not accept refunds or returns for items simply because you changed your mind or no longer want the product, unless you are located in the EU (see below).

Incorrect orders: We are not responsible for incorrect sizes, colors, addresses, or other details entered by the customer when placing an order.

Cancellations: Orders may only be canceled before they have been processed or sent into production.

Refund processing: Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider or bank.

Proof of issue: We may request photos or other information to verify damaged, defective, or incorrect items before approving a refund or replacement.

EU Right of Withdrawal

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

To exercise this right, notify us within 14 days of delivery by submitting a request through your customer account at https://account.ggcollections.store. You must then return the item(s) within 14 days of notifying us.

We will issue a full refund — including the cost of standard outbound shipping — within 14 days of receiving the returned items or proof of return, whichever comes first. Return shipping costs are at your expense unless the item is damaged or defective.

Exemptions: The right of withdrawal does not apply to personalised or custom-made items, including made-to-order print products.

Nothing in this policy limits any consumer rights you may have under applicable law.

For questions, contact us at hello@ggcollections.store.