Refund Policy

We want you to be happy with your purchase. If there is a problem with your order, please contact us and we’ll do our best to make it right.

• Damaged or defective items: If your item arrives damaged or defective, contact us within 30 days of delivery. We may offer a replacement or full refund.
• Wrong item received: If you receive the wrong product, please contact us within 30 days of delivery for a replacement or refund.
• Lost orders: If your order is lost during shipping, contact us so we can investigate and determine the appropriate solution.
• Change of mind: We generally do not accept refunds or returns for items simply because you changed your mind or no longer want the product.
• Incorrect orders: We are not responsible for incorrect sizes, colors, addresses, or other details entered by the customer when placing an order.
• Cancellations: Orders may only be canceled before they have been processed or sent into production.
• Refund processing: Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider or bank.
• Proof of issue: We may request photos or other information to verify damaged, defective, or incorrect items before approving a refund or replacement.

Nothing in this policy limits any consumer rights you may have under applicable law.

If you have a question about a refund or your order, please contact us at ggcollections.store@gmail.com