Shipping Policy
Shipping Policy
Effective Date: August 27, 2026
Thank you for shopping with G&G Collections! We're committed to getting your order to you as quickly and safely as possible.
1. Order Processing & Production
Products are made to order. Production typically takes 2–7 business days after your purchase is confirmed. Please note that embroidered or cut-and-sew products may require additional production time due to manufacturing complexity.
2. Shipping Times
Estimated delivery times after production:
- Domestic (USA): 2–5 business days after dispatch
- International: 5–20 business days after dispatch, depending on destination and customs processing
Total delivery time = Production time + Transit time. Please plan accordingly, especially for time-sensitive orders.
3. Shipping Carriers
G&G Collections fulfills orders through Printify's global print-on-demand network, which partners with major carriers including USPS, FedEx, DHL, and regional delivery services — all selected for reliability and competitive rates across domestic and international destinations.
4. Shipping Costs
Shipping costs are calculated and displayed at checkout. Charges vary depending on destination, product type, package size, and available shipping method.
5. Order Tracking
When tracking information is available, it will be sent to the email address associated with your order. You can also track your order anytime using the Track Your Order link in our navigation menu.
6. Delayed or Lost Orders
If your order is significantly delayed or appears lost, please contact us. We will investigate with our fulfillment partners and work with you to find the best resolution.
7. Incorrect Shipping Information
Please ensure your shipping address is correct before completing your purchase. G&G Collections is not responsible for delays or failed deliveries caused by incorrect or incomplete address information. Additional shipping costs may apply if an order needs to be reshipped.
8. Customs and Import Fees
International orders may be subject to customs duties, taxes, or import fees depending on the destination country. These charges are the responsibility of the customer unless otherwise stated at checkout. G&G Collections is not responsible for customs-related delays.
9. Delays Outside Our Control
G&G Collections is not responsible for delays caused by circumstances beyond our reasonable control, including carrier delays, customs processing, severe weather, natural disasters, public holidays, or other unforeseen events.
10. Delivery Issues
If your order arrives damaged or incorrect, please contact us as soon as possible with your order number and photos so we can investigate and assist you promptly.
11. Contact
For shipping questions, please visit our Contact Us page. We aim to respond within 1–2 business days.